Effective Date: July 01, 2025
Flowtrack is committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website: https://flowtrack.co.za.
- Who We Are
Our website address is: https://flowtrack.co.za. Flowtrack is a service-based platform providing downloadable business templates and project support documentation.
- Collection of Personal Information
We collect and process personal information that you voluntarily provide when interacting with our website, including (but not limited to):
- Your name, email address, and comment content when you leave a comment.
- Your IP address and browser user agent to assist in spam detection.
- Media files you upload, such as images (please remove embedded location data, e.g. EXIF GPS).
In some instances, an anonymized string (hash) generated from your email may be provided to third-party services such as Gravatar to check if you’re registered there. Gravatar’s privacy policy is available at: https://automattic.com/privacy/.
- Cookies
We use cookies to enhance your experience. Cookies are small data files stored on your device.
- If you leave a comment, you may choose to save your name, email, and website in cookies for convenience. These expire after one year.
- A temporary cookie is set when visiting our login page to check your browser’s cookie acceptance. This cookie is discarded once your browser is closed.
- When logging in, we set cookies to remember your login and display preferences. Login cookies last for two days; screen settings cookies last for one year. Choosing “Remember Me” keeps you logged in for two weeks.
- Editing or publishing an article will store a cookie indicating the post ID. This cookie expires after one day and contains no personal data.
You can adjust your browser settings to refuse cookies, but this may affect the functionality of some parts of the site.
- Embedded Content from Other Websites
Our site may include embedded content (e.g., videos, images, articles) from external websites. Such content behaves as if you visited those websites directly.
These third-party sites may collect data, use cookies, and monitor your interaction with their content. If you are logged in to the external site, your interaction may be linked to your account on that site.
- Sharing of Personal Information
We do not sell or rent your personal information. Your information may be shared only where:
- Required by law or legal process;
- Necessary for protection against legal liability;
- You request a password reset — your IP address will be included in the reset email;
- Service providers (e.g., automated spam detection) require limited data to operate.
- Data Retention
- Comments and their metadata are retained indefinitely to assist with automated approval of future comments.
- Registered user information is stored in their profile and can be viewed, edited, or deleted by the user at any time (except username). Website administrators may also access and update this data.
- Your Rights under POPIA
You have the right to:
- Request access to the personal information we hold about you;
- Request correction or deletion of your personal information;
- Withdraw consent where processing is based on consent;
- Object to the processing of your information;
- Lodge a complaint with the Information Regulator.
To exercise these rights, email us at info@flowtrack.co.za.
- Data Transfers and Protection
Visitor comments may be screened through an automated spam detection service. We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
- Contact Details
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Information Officer
Flowtrack
Email: info@flowtrack.co.za
Website: https://flowtrack.co.za