Effective Date: April 2025
- Introduction
Flowtrack respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Flowtrack collects, uses, stores, shares, and protects your personal information when you visit www.flowtrack.co.za, contact us, submit an enquiry, purchase a product, download a resource, or use any of our services.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
- Who We Are
Flowtrack is the owner and operator of this website.
Business name: Flowtrack
Registration number: 2025/324322/07
Email address: info@flowtrack.co.za
Telephone: +27 72 803 3175
Location: Johannesburg, South Africa
Website: www.flowtrack.co.za
For purposes of applicable data protection law, including the Protection of Personal Information Act, 4 of 2013, Flowtrack acts as the responsible party in relation to the personal information processed through this website, unless stated otherwise.
- Information We Collect
We may collect and process the following categories of personal information:
3.1 Information you provide directly
Your name
Email address
Phone number
Company name
Project details
Messages or enquiry content
Billing and payment information
Any documents, files, or records you send to us
3.2 Information collected automatically
IP address
Browser type and version
Device information
Website usage data
Pages visited
Referral source
Time spent on pages
Cookies and similar tracking data
3.3 Information from third parties
We may receive personal information from service providers, payment gateways, website analytics tools, anti-spam tools, hosting providers, or business platforms used to run this website and provide services.
- How We Collect Information
We collect personal information when you:
visit the website,
fill in a contact form,
request a quotation or consultation,
purchase a product or service,
subscribe to updates or marketing communication,
download a resource,
send us an email,
communicate with us by phone, WhatsApp, or social media,
interact with cookies or analytics tools on the website.
- Purpose of Processing Personal Information
We process personal information for lawful and legitimate business purposes, including:
responding to enquiries,
communicating with you,
preparing quotations, proposals, or service information,
providing products and services,
processing orders and payments,
delivering downloads or digital resources,
managing client relationships,
maintaining business records,
improving website performance and user experience,
sending service updates and administrative notices,
sending marketing communications where permitted by law,
complying with legal and regulatory obligations,
detecting, preventing, and investigating fraud, misuse, or security incidents.
- Lawful Basis for Processing
We process personal information where one or more of the following applies:
you have consented,
the processing is necessary to conclude or perform a contract with you,
the processing complies with a legal obligation,
the processing protects a legitimate interest of Flowtrack or a third party,
the processing is necessary for pursuing our legitimate business activities in a manner that does not unreasonably prejudice your privacy rights.
- Cookies and Tracking Technologies
This website may use cookies, pixels, analytics tools, caching tools, and similar technologies to improve functionality, performance, security, and user experience.
Cookies may be used to:
remember user preferences,
analyse traffic and behaviour,
support website security,
help detect spam or abuse,
improve page performance and load times.
You can usually disable cookies in your browser settings, but doing so may affect certain website features.
- Direct Marketing
Flowtrack may send you marketing or promotional communications where permitted by law.
Where required under POPIA, we will obtain your consent before sending direct marketing communications by electronic means. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link, replying to the message, or contacting us at info@flowtrack.co.za. POPIA guidance issued by the Information Regulator addresses direct marketing rules and consent requirements for electronic communications.
- Sharing of Personal Information
We do not sell your personal information.
We may share your personal information with trusted third parties where necessary for business operations, including:
website hosting providers,
email and communication platforms,
payment processors,
website maintenance providers,
cloud storage providers,
analytics and security service providers,
professional advisers such as accountants, attorneys, or consultants,
regulators, law enforcement, or government authorities where disclosure is legally required.
Any such sharing will be limited to what is reasonably necessary for the relevant purpose.
- International Transfers
Some service providers or technology platforms used by Flowtrack may store or process personal information outside South Africa.
Where cross-border transfers occur, Flowtrack will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is lawful under applicable data protection laws.
- Data Security
Flowtrack takes reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include secure hosting, access controls, password protection, software updates, anti-spam protection, and limited internal access to personal information.
While we take reasonable steps to protect your information, no website, server, or electronic transmission is completely secure. You use the website and provide information at your own risk.
- Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including for legal, accounting, tax, dispute resolution, recordkeeping, and operational requirements.
When personal information is no longer required, we will delete, destroy, anonymise, or de-identify it where reasonably practicable and lawful.
- Your Rights
Subject to applicable law, you may have the right to:
request access to the personal information we hold about you,
request correction of inaccurate or incomplete personal information,
request deletion of personal information where lawful and appropriate,
object to certain processing activities,
withdraw consent where processing is based on consent,
request that we restrict certain processing,
lodge a complaint with the Information Regulator or another competent authority.
To exercise any of these rights, contact us at info@flowtrack.co.za.
- Children’s Privacy
This website and our services are not directed at children, and we do not knowingly collect personal information from children without appropriate authority and lawful basis.
If you believe that a child has provided personal information through this website, please contact us so that appropriate action can be taken.
- Third-Party Websites
This website may contain links to third-party websites, platforms, or services.
Flowtrack is not responsible for the privacy practices, content, security, or terms of third-party websites. You should review the privacy policies of those third parties before providing any personal information to them.
- User Content and Submitted Material
If you send us project information, files, records, correspondence, technical documents, or other material, you confirm that you are authorised to provide that information.
You should avoid sending confidential or sensitive personal information unless necessary for the service requested and properly protected.
- Security Incidents
If Flowtrack becomes aware of a personal information breach that must be disclosed under applicable law, we will take steps required by law, including notification where necessary.
- Updates to This Privacy Policy
Flowtrack may update this Privacy Policy from time to time.
Any revised version will be published on this website with an updated effective date. Your continued use of the website after any update has been posted constitutes your acceptance of the revised Privacy Policy.
- Contact Details
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact:
Information Officer
Flowtrack
Email: info@flowtrack.co.za
Phone: +27 72 803 3175
Website: www.flowtrack.co.za
Location: Johannesburg, South Africa
- Information Regulator
If you are not satisfied with how your personal information is handled, you may lodge a complaint with the Information Regulator of South Africa.