Refunds and Returns Policy

Effective Date: April 2025

1. Introduction

This Refunds and Returns Policy applies to all products sold by Flowtrack through www.flowtrack.co.za.

Flowtrack sells digital products only. These may include downloadable templates, guides, frameworks, tools, books, checklists, resources, and other electronic content.

By purchasing any digital product from this website, you acknowledge and agree to this Refunds and Returns Policy.

2. Business Details

Business name: Flowtrack
Registration number: 2025/324322/07
Email address: info@flowtrack.co.za
Telephone: +27 72 803 3175
Location: Johannesburg, South Africa
Website: www.flowtrack.co.za

3. Nature of Products Sold

All products sold through this website are digital products delivered electronically.

No physical goods are shipped.
No physical returns apply.
No collection or return logistics apply.

4. No Refunds

All sales of digital products are final.

Flowtrack does not offer refunds, returns, exchanges, or cancellations once a digital product has been purchased, accessed, downloaded, delivered, or made available to the customer.

This applies to all digital items sold on the website.

5. No Returns

Because Flowtrack sells digital products only, products cannot be returned once delivered or accessed.

You understand and accept that digital content cannot be physically returned and may be copied, stored, or used immediately after delivery. For this reason, no returns will be accepted.

6. Customer Responsibility Before Purchase

It is your responsibility to review the product description, scope, format, and system requirements before making a purchase.

By completing a purchase, you confirm that:

you have read the product description,
you understand that the product is digital and not physical,
you understand that no refund or return will apply after purchase,
you have ensured that the product suits your intended use before buying.

7. Incorrect Purchases

Flowtrack is not responsible for refunds where a customer:

purchased the wrong product,
failed to read the product description,
changed their mind after purchase,
no longer requires the product,
expected a service instead of a digital template or resource,
was unable to use the product due to their own software, device, skill level, or internal business requirements.

8. Download and Access Issues

If you experience a genuine technical problem in receiving or accessing a purchased digital product, Flowtrack will make reasonable efforts to assist you.

This may include:

resending the download link,
confirming the product file,
providing an alternative delivery method,
checking whether the original file link is functioning correctly.

Technical assistance does not create a right to a refund.

9. Damaged, Corrupt, or Duplicate File Delivery

If a file is genuinely corrupted, incomplete, or incorrectly duplicated due to a delivery issue from Flowtrack, Flowtrack may, at its discretion:

replace the file,
reissue the product,
provide a corrected version of the same item.

This will be treated as a delivery correction only and not as a refund or return.

10. Product Information and Compatibility

Flowtrack makes reasonable efforts to describe products accurately. It remains your responsibility to ensure compatibility with your software, systems, and intended purpose before purchase.

Flowtrack is not liable for incompatibility arising from your device, software version, third-party platform limitations, or inability to edit or use the file due to lack of suitable software or knowledge.

11. Chargebacks and Payment Disputes

If you have a problem with your order, you must first contact Flowtrack at info@flowtrack.co.za before initiating any chargeback or payment dispute.

Where a digital product has been delivered or made available, Flowtrack reserves the right to dispute any chargeback or reversal request and to provide proof of delivery, access, download availability, product description, and acceptance of this policy.

12. Exceptions

Flowtrack may consider a remedy only where:

the wrong file was delivered by Flowtrack,
the file is unusable due to a verified fault in the delivered product itself,
the same order was charged more than once in error.

Any remedy in such cases will be at Flowtrack’s discretion and may be limited to correction, replacement, or re-delivery of the product rather than a refund.

13. Contact for Delivery Problems

If you have a problem with receiving your digital product, contact:

Flowtrack
Email: info@flowtrack.co.za
Phone: +27 72 803 3175
Website: www.flowtrack.co.za

Please include:
your full name,
your order details,
the product purchased,
the email address used for the purchase,
a clear description of the issue.

14. Policy Updates

Flowtrack may update this Refunds and Returns Policy from time to time.

Any revised version will be published on this website with an updated effective date. The version published at the time of purchase will generally apply to that purchase unless otherwise required by law.

15. Acceptance of This Policy

By purchasing any digital product from Flowtrack, you confirm that you have read, understood, and accepted this Refunds and Returns Policy.